Guest Experience Concierge

Wynn Resorts, Limited; Everett (MA); On-site; USD 33,000 - 47,000; Full time

Job summary

Encore Boston Harbor in Everett, MA is seeking a Guest Experience Attendant to deliver friendly, attentive service to resort guests, in person and by phone. Responsibilities include coordinating with security, housekeeping, front desk, and call center; assisting with printing services; supporting valet services and answering guest questions while upholding Wynn standards.

The role requires a high school diploma, 1 year guest service experience preferred, fluent English, and ability to manage

Qualifications

• Experience in guest-facing roles is preferred.
• Fluency in English required; good communication skills.
• Strong organizational and multitasking abilities.
• Proactive problem solving and teamwork are valued.

Responsibilities

• Provide friendly, attentive service to guests in person and over the phone.
• Coordinate with security, housekeeping, front desk, and call center for guest needs.
• Assist with printing services and valet kiosk support.
• Maintain inventory records for lost items and assist with shipping/receiving as needed.
• Deliver Wynn service standards and resolve guest inquiries promptly.

Skills

Guest service

Communication

Microsoft Office

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

Encore Boston Harbor in Everett, MA is seeking a Guest Experience Attendant to deliver friendly, attentive service to resort guests, in person and by phone. Responsibilities include coordinating with security, housekeeping, front desk, and call center; assisting with printing services; supporting valet services and answering guest questions while upholding Wynn standards.

The role requires a high school diploma, 1 year guest service experience preferred, fluent English, and ability to manage