Housekeeping Floor Supervisor - Guest Room Excellence

Wynn Resorts, Limited; Everett (MA); On-site; USD 45,000 - 47,000; Full time

Job summary

Encore Boston Harbor, operated by Wynn Resorts, Limited, in Everett, Massachusetts, seeks a Supervisor - Floor for Housekeeping to oversee daily operations, ensure guest room cleanliness, and lead a team to meet Encore standards. The position is integral to achieving guest satisfaction and departmental goals.

The role requires a high school diploma or equivalent and at least 3 years of housekeeping experience, with leadership experience preferred; fluency in English and strong organizational

Qualifications

• Fluency in English required.
• High school diploma or equivalent is required.
• Bachelor’s degree in a related field or equivalent experience preferred.

Responsibilities

• Oversee daily housekeeping operations and ensure Encore cleanliness standards.
• Supervise housekeeping team members and conduct inspections for quality control.
• Assist in executing department strategy and align with Encore Boston Harbor goals.
• Participate in hiring, performance management, and staff development.
• Promote safe, ethical, and guest-focused service across the department.

Skills

Housekeeping supervision

Staff supervision

Quality inspections

Training & development

Scheduling

Guest relations

Communication

Education

High school diploma or equivalent

Bachelor’s degree in related field (preferred)

Job description

Encore Boston Harbor, operated by Wynn Resorts, Limited, in Everett, Massachusetts, seeks a Supervisor - Floor for Housekeeping to oversee daily operations, ensure guest room cleanliness, and lead a team to meet Encore standards. The position is integral to achieving guest satisfaction and departmental goals.

The role requires a high school diploma or equivalent and at least 3 years of housekeeping experience, with leadership experience preferred; fluency in English and strong organizational