Guest Experience Concierge

Kauhale Creve Coeur; Creve Coeur (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Kauhale Creve Coeur is seeking a friendly Concierge in Creve Coeur, MO to be the first point of contact for guests and residents. You will deliver exceptional service and help create a welcoming, efficient experience at the front desk.

You will greet visitors, share information about the property and local attractions, assist with reservations and tickets, and coordinate with other teams to fulfill requests with discretion and professionalism.

Qualifications

• High school diploma or equivalent; certification is a plus.
• Experience in hospitality or concierge roles preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• Strong organizational skills and attention to detail.
• Proficiency with phone systems and basic computer applications.
• Knowledge of the Creve Coeur area and local attractions is a plus.
• Professional appearance and demeanor.

Responsibilities

• Greet and welcome guests and residents in a warm and professional manner.
• Provide information about the property, local area, and available services.
• Assist with booking reservations, transportation, and event tickets as needed.
• Handle incoming calls and direct them appropriately.
• Coordinate with other departments to fulfill guest and resident requests promptly.
• Maintain a clean and organized front desk area.
• Manage mail and package deliveries.
• Address and resolve guest or resident concerns with professionalism and discretion.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Calm under pressure

Organization

Phone systems proficiency

Basic computer skills

Education

High school diploma or equivalent

Tools

Phone systems

Basic computer applications

Job description

Kauhale Creve Coeur is seeking a friendly Concierge in Creve Coeur, MO to be the first point of contact for guests and residents. You will deliver exceptional service and help create a welcoming, efficient experience at the front desk.

You will greet visitors, share information about the property and local attractions, assist with reservations and tickets, and coordinate with other teams to fulfill requests with discretion and professionalism.