Guest Experience Specialist - Front Desk

Spirehotels; Covington (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Spirehotels in Covington, Kentucky is looking for a Front Desk Associate to provide exceptional service throughout guests' stays. You will be responsible for welcoming guests, handling inquiries, and ensuring check-in and check-out processes are seamless.

The ideal candidate has at least one year of customer service experience and is comfortable using computer software, including MS Suite. Previous hotel experience is preferred. Join us in crafting unforgettable experiences for our guests!

Qualifications

• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role required.
• Ability to lift, carry, push or pull 10 lbs.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Multitasking

MS Suite

Education

High school diploma or its equivalent

Tools

Hotel PMS systems

Job description

Spirehotels in Covington, Kentucky is looking for a Front Desk Associate to provide exceptional service throughout guests' stays. You will be responsible for welcoming guests, handling inquiries, and ensuring check-in and check-out processes are seamless.

The ideal candidate has at least one year of customer service experience and is comfortable using computer software, including MS Suite. Previous hotel experience is preferred. Join us in crafting unforgettable experiences for our guests!