Guest Experience Concierge

ExplorUS; Chester (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Snow Mountain, LLC in California is seeking a guest services associate to deliver warm, professional service and ensure each guest experience is flawless and memorable. You will greet guests, escort them to accommodations, and inform them of property features and safety procedures.

The role requires a tidy appearance, strong communication skills, and the ability to work varied shifts including weekends and holidays.

Qualifications

• Minimum 1 year front of house experience
• National Park/Resort experience
• All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Responsibilities

• Provide warm and professional greeting to guests and anticipate their needs before they arise.
• Escort all guests to their accommodations, assisting with their luggage as required. Inform guests about all property and guest room features, facilities and emergency procedures
• Ensure public areas as well as departmental equipment is clean and presentable at all times
• Provide assistance to other departments including, but not limited to, housekeeping, maintenance, and laundry as needed
• Complete minor maintenance tasks
• Share knowledge of the Park and surrounding area with all guest
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Skills

Customer service

Communication

Guest relations

Independent work

Education

High school diploma or equivalent

Job description

Snow Mountain, LLC in California is seeking a guest services associate to deliver warm, professional service and ensure each guest experience is flawless and memorable. You will greet guests, escort them to accommodations, and inform them of property features and safety procedures.

The role requires a tidy appearance, strong communication skills, and the ability to work varied shifts including weekends and holidays.