Guest Experience Concierge

Socket.dev; Charlotte (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Marriott International is seeking a Guest Experience Specialist for Courtyard in Charlotte, NC. The role focuses on guiding guests through their stay with a guest-first mindset, going beyond the traditional front desk to own the guest experience.

We emphasize safety, confidentiality, and professional appearance. This role requires standing for extended periods and hands-on work to ensure guest satisfaction and operational efficiency in a fast-paced hotel environment.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Guide guests through their entire stay with a guest-first mindset.
• Process operational needs and guest requests to ensure satisfaction.
• Deliver quality meals and share local highlights with guests.

Education

High school diploma or GED

Job description

Marriott International is seeking a Guest Experience Specialist for Courtyard in Charlotte, NC. The role focuses on guiding guests through their stay with a guest-first mindset, going beyond the traditional front desk to own the guest experience.

We emphasize safety, confidentiality, and professional appearance. This role requires standing for extended periods and hands-on work to ensure guest satisfaction and operational efficiency in a fast-paced hotel environment.