Guest Experience Specialist

Socket.dev; Cary (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Marriott International’s Courtyard brand is seeking a Guest Experience Specialist to guide guests through their stay with a guest-first mindset. You’ll move throughout the hotel assisting with requests, delivering quality meals, and supporting daily operations to ensure memorable experiences for guests.

The role emphasizes professional appearance, confidentiality, and adherence to policies while fostering a welcoming environment for travelers.

Qualifications

• Education: High school diploma or GED required.
• No related work experience expected.
• No supervisory experience required.
• License or Certification: None

Responsibilities

• Deliver a guest-focused experience by assisting guests with requests and inquiries.
• Maintain safety and confidentiality, uphold quality standards, and communicate professionally.
• Move about the hotel to perform tasks, including delivering meals or completing reports as needed.
• Support operations to ensure a smooth check-in/check-out experience for guests.

Education

High school diploma or GED

Job description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International.

Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.