Guest Experience Concierge

Grotto Resort; Branson (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Grotto Resort in Branson, MO is seeking a full-time, year-round guest services professional to oversee guest communication and manage arrivals and departures, ensuring a seamless experience from initial reservation to final checkout.

You will coordinate tasks around the resort to uphold 5-star standards, emphasize attention to detail, exceptional service, and polished written and verbal communication with guests.

Qualifications

• Strong attention to detail and high standards of guest service.
• Polished communication both written and spoken.
• Excellent organizational and cleaning skills.
• Experience with social media as a guest engagement tool.

Responsibilities

• Oversee guest communication from reservation to departure.
• Manage guest arrivals and departures to ensure seamless experience.
• Support tasks around the resort to maintain 5-star standards.
• Collaborate with staff to deliver exceptional guest experiences.

Skills

Attention to detail

Exceptional customer service

Cleaning and organization

Verbal and written communication

Social media skills

Job description

Grotto Resort in Branson, MO is seeking a full-time, year-round guest services professional to oversee guest communication and manage arrivals and departures, ensuring a seamless experience from initial reservation to final checkout.

You will coordinate tasks around the resort to uphold 5-star standards, emphasize attention to detail, exceptional service, and polished written and verbal communication with guests.