Guest Experience Agent - Front Desk & Event Support

hriproperties; Shreveport (LA); On-site; USD 24,000 - 32,000; Full time

Job summary

HRI invites applications for the Guest Services Agent position at our Shreveport property, within the Front Office department. You will welcome guests, assist with check-in/check-out, handle inquiries, and coordinate with housekeeping and maintenance to ensure a smooth stay.

The role requires strong customer service, excellent communication, and the ability to multitask in a fast-paced environment, with a friendly and welcoming demeanor. Weekend and holiday shifts may be required.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Professional demeanor

Education

High school diploma

Tools

PMS

Job description

HRI invites applications for the Guest Services Agent position at our Shreveport property, within the Front Office department. You will welcome guests, assist with check-in/check-out, handle inquiries, and coordinate with housekeeping and maintenance to ensure a smooth stay.

The role requires strong customer service, excellent communication, and the ability to multitask in a fast-paced environment, with a friendly and welcoming demeanor. Weekend and holiday shifts may be required.