Guest Services Concierge — Create Memorable Welcomes

Pyramid Global Hospitality; Berkeley (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Pyramid Global Hospitality is seeking a friendly Guest Services Agent for our Residence Inn Berkeley. The role focuses on creating a welcoming first impression and assisting guests with luggage, local information, and hotel amenities.

Join a team that values engagement, hospitality excellence, and a memorable guest experience. You will support front-desk handoffs, coordinate with bell staff, and help guests navigate the hotel and surrounding area.

Qualifications

• At least one year in a customer service role with high guest interaction.
• A Valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• You will be escorting and orienting the guest to the front desk for check-in.
• You will park and retrieve guests vehicles as requested.
• Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• “Be the difference" with all guest and employees and do more than just “the norm".

Skills

Customer service

Guest interaction

Teamwork

Problem solving

Communication

Job description

Pyramid Global Hospitality is seeking a friendly Guest Services Agent for our Residence Inn Berkeley. The role focuses on creating a welcoming first impression and assisting guests with luggage, local information, and hotel amenities.

Join a team that values engagement, hospitality excellence, and a memorable guest experience. You will support front-desk handoffs, coordinate with bell staff, and help guests navigate the hotel and surrounding area.