Guest Experience & Club Operations Associate

The Bay Club Company; Bellevue (WA); On-site; USD 22,000 - 33,000; Full time

Job summary

The Bay Club Company in Bellevue, WA is seeking an Operations Associate to support hospitality, fitness, facility operations, and member services. This role offers exposure to multiple departments, enabling growth and career path exploration within the organization.

Associates deliver outstanding service, uphold safety and cleanliness standards, and bring a positive, energetic attitude to every interaction, while supporting daily Club operations and events.

Qualifications

• Experience in hospitality or related service position preferred.
• Strong verbal communication and conflict resolution skills.
• Self-motivated, proactive team player and willing to learn.
• CPR certification required.

Responsibilities

• Maintain cleanliness and appearance standards across club areas.
• Greet members and guests, check in, and provide information on amenities.
• Assist with reception duties, bookings, and member services.
• Operate POS systems, process payments, and handle sales as needed.
• Support events, programs and cross-department operations.
• Collaborate with management to ensure outstanding member experiences.

Skills

Hospitality experience

Customer service

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Job description

The Bay Club Company in Bellevue, WA is seeking an Operations Associate to support hospitality, fitness, facility operations, and member services. This role offers exposure to multiple departments, enabling growth and career path exploration within the organization.

Associates deliver outstanding service, uphold safety and cleanliness standards, and bring a positive, energetic attitude to every interaction, while supporting daily Club operations and events.