Guest Experience Clerk — Fast, Friendly Checkout

Kroger Family of Companies; Reno (NV); On-site; USD 19,000 - 25,000; Part time

Job summary

Kroger Family of Companies is hiring for a part-time position in Reno, NV. The role focuses on delivering outstanding customer service, operating the checkout, and upholding safety and store policies.

You will greet customers, process transactions, and assist with questions while following company guidelines and maintaining a clean, welcoming environment. The ideal candidate has strong communication skills, basic math ability, and the capacity to stay composed in busy settings.

Qualifications

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the POS system and handle various tenders (cash, checks, credit, debit, SNAP EBT, WIC, rain checks, loyalty offers, coupons) according to policy.
• Adhere to cash handling limits and work to prevent loss.
• Follow guidelines for restricted sale items (alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow policies for postage stamps, gift cards, and coupons.
• Stay current with ads and promotions.
• Adhere to food safety regulations and safety guidelines.
• Promote safety by following procedures and reporting unsafe conditions.
• Inspect equipment and notify management of needed repairs.
• Create a welcoming environment and help customers with product questions.
• Follow all laws and company guidelines.
• Work cooperatively in a fast-paced environment and manage conflicts calmly.
• Act with honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support for minors, individuals with special needs, and older adults.
• Must be able to perform essential duties with or without accommodations.

Skills

Customer Service

Stress Management

Communication Skills

Basic Math

Job description

Kroger Family of Companies is hiring for a part-time position in Reno, NV. The role focuses on delivering outstanding customer service, operating the checkout, and upholding safety and store policies.

You will greet customers, process transactions, and assist with questions while following company guidelines and maintaining a clean, welcoming environment. The ideal candidate has strong communication skills, basic math ability, and the capacity to stay composed in busy settings.