Guest Experience Clerk - Fast Checkout & Friendly Service

Kroger; Albuquerque (NM); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in Albuquerque, NM is seeking a front-line team member to deliver outstanding customer service at the check lane and throughout the store. You will greet customers, assist with transactions, and follow POS procedures while maintaining a safe, clean environment.

The role emphasizes friendly interaction, accuracy in cash handling, adherence to policies, and teamwork in a fast-paced retail setting. Local regulations and store guidelines apply.

Qualifications

• Customer service experience is required.
• Ability to handle stressful situations effectively.
• Strong communication skills, both verbal and written.
• Basic math skills for counting, cash handling and change.

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the POS system and handle tenders such as cash, checks, credit, debit, SNAP/EBT, WIC, rain checks, loyalty offers, coupons and checkout procedures.
• Adhere to cash handling limits and work to control loss.
• Follow guidelines on restricted sale items (alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow policies for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs and identify unsafe conditions; notify management.
• Inspect equipment and report items in need of repair.
• Create an environment where customers feel welcome and valued by answering product questions.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a calm and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform essential functions of the position with or without accommodation.

Skills

Customer service experience

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Kroger in Albuquerque, NM is seeking a front-line team member to deliver outstanding customer service at the check lane and throughout the store. You will greet customers, assist with transactions, and follow POS procedures while maintaining a safe, clean environment.

The role emphasizes friendly interaction, accuracy in cash handling, adherence to policies, and teamwork in a fast-paced retail setting. Local regulations and store guidelines apply.