Guest Experience Champion: Welcoming & Safe Fun

Dave & Buster's Management Corporation, Inc.; Taylor (MI); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

50% off food, beverages, activities, &

Tuition Reimbursement Program

New Center Opening Team

Rewards & recognition program

Benefits & paid time off

Family Fund

Certified Trainer program

Job summary

Main Event Entertainment is seeking a Brand Ambassador in Michigan to warmly welcome guests, guide them through activities, and clearly communicate wait times and safety rules. You will help guests enjoy a fun, safe, and memorable experience while maintaining high cleanliness standards.

You’ll interact with management and team members, support opening/closing duties, and contribute to an inclusive culture with rewards and growth opportunities.

Qualifications

• Prior food and beverage experience is a plus but not required.
• Food Handlers Certification, as required
• Strong problem-solving and multi-tasking skills
• Ability to communicate with Management, Team Members, and Guests
• Availability to workdays, nights, and/or weekends

Responsibilities

• Welcome and greet all guests while being a FUN ambassador
• Communicating to the team who is a first-time Guest
• Answering Guest’s questions on various activities and directions
• Managing the guest experience by keeping communication clear on wait times for games, food, and other activities
• Escort Guests to various activities, explaining safety rules, and assisting with table maintenance
• Thanking our Guests for coming and welcoming them back
• Performing opening, mid-day, or closing duties
• Upholding our cleanliness and safety standards

Skills

Guest-focused mindset

Teamwork

Problem-solving

Multi-tasking

Effective communication

Education

Food Handlers Certification

Job description

Main Event Entertainment is seeking a Brand Ambassador in Michigan to warmly welcome guests, guide them through activities, and clearly communicate wait times and safety rules. You will help guests enjoy a fun, safe, and memorable experience while maintaining high cleanliness standards.

You’ll interact with management and team members, support opening/closing duties, and contribute to an inclusive culture with rewards and growth opportunities.