Guest Experience Champion

Target; Michigan; On-site; USD 22,000 - 23,000; Full time

Job summary

Target is seeking a Guest Advocate to help families discover the joy of everyday life and provide excellent guest service. You will engage with guests, promote store offerings, and support a seamless shopping experience at checkouts, pickup, and drive-up where applicable.

As a Guest Advocate, you will learn the features of Target loyalty programs and assist guests with enrollment, app usage, and signing in. The role emphasizes friendly interactions, problem solving, and a positive team attitude.

Qualifications

• Communication with guests to build a welcoming experience.
• Problem solving and decision making to resolve guest concerns.
• Adapting to different guest interactions and situations.
• Promoting and explaining benefits, offerings, and services to guests.

Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on commitments.
• Greet guests and engage in friendly interactions at varying distances.
• Help guests find items and resolve issues for a smooth shopping experience.
• End every guest transaction with a sincere thank you.
• Support team efforts and assist peers while maintaining a positive attitude.
• Adjust to business needs to deliver an easy and inspiring guest experience.
• Demonstrate a service culture and know the Target loyalty programs.

Skills

Communication

Problem solving

Adaptability

Guest service

Job description

Target is seeking a Guest Advocate to help families discover the joy of everyday life and provide excellent guest service. You will engage with guests, promote store offerings, and support a seamless shopping experience at checkouts, pickup, and drive-up where applicable.

As a Guest Advocate, you will learn the features of Target loyalty programs and assist guests with enrollment, app usage, and signing in. The role emphasizes friendly interactions, problem solving, and a positive team attitude.