Guest Experience Champion

Hunter Super Techs - TurnPoint; Durham (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Victra, Verizon's trusted partner in the United States, is seeking a Guest Experience Specialist to deliver impeccable customer service across calls, emails, chats, and postings. You will respond to inquiries, resolve escalations, and present guest insights to drive improvements in satisfaction and loyalty.

The role emphasizes clear communication, independence, and collaboration in a fast-paced call center environment.

Qualifications

• High School diploma or equivalent.
• 1-2 years of customer service experience.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook.
• Excellent communication skills with clear and professional exchange.

Responsibilities

• Respond to guest inquiries via calls, emails, chats across platforms.
• Research and resolve escalations with first contact resolution.
• Track guest feedback to identify gaps to improve experience.
• Collaborate cross-departmentally to minimize escalations.
• Create presentations with guest experience data.

Skills

Customer service experience

Effective communicator

Independent worker

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Victra, Verizon's trusted partner in the United States, is seeking a Guest Experience Specialist to deliver impeccable customer service across calls, emails, chats, and postings. You will respond to inquiries, resolve escalations, and present guest insights to drive improvements in satisfaction and loyalty.

The role emphasizes clear communication, independence, and collaboration in a fast-paced call center environment.