Guest Experience Specialist

Hunter Super Techs - TurnPoint; Durham (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Victra, Verizon's trusted partner in the United States, is seeking a Guest Experience Specialist to deliver impeccable customer service across calls, emails, chats, and postings. You will respond to inquiries, resolve escalations, and present guest insights to drive improvements in satisfaction and loyalty.

The role emphasizes clear communication, independence, and collaboration in a fast-paced call center environment.

Qualifications

• High School diploma or equivalent.
• 1-2 years of customer service experience.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook.
• Excellent communication skills with clear and professional exchange.

Responsibilities

• Respond to guest inquiries via calls, emails, chats across platforms.
• Research and resolve escalations with first contact resolution.
• Track guest feedback to identify gaps to improve experience.
• Collaborate cross-departmentally to minimize escalations.
• Create presentations with guest experience data.

Skills

Customer service experience

Effective communicator

Independent worker

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Do you exercise patience daily and enjoy helping others? Are you motivated to achieve positive results and want to have fun in a fast-paced environment? Do you want to join a robust culture of performance, integrity, collaboration, innovation, and the hearty celebration of wild success? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Guest Experience Specialist, you will help Victra provide impeccable customer service.YOUR FOCUS (Job Duties and Responsibilities):Respond to guest inquiries and posting over a variety of platformsResearch and resolve guest escalations using a first contact resolution disciplineTrack guest feedback to identify gaps and training opportunities to strengthen guest experience for increased return businessWork closely cross departmentally to minimize guest escalationsCreate presentations with captured guest experience data to improve the guest experienceAnswer incoming calls, emails, chats to resolve guest concerns and escalationsYOUR BACKGROUND (REQUIREMENTS):We are looking for an excellent communicator and self-starter. Someone that can think quickly on their feet, work independently, think creatively, and support harmoniously. Accordingly, we are looking for the Guest Experience Specialist to bring the following:High School diploma or equivalent1-2 years of experience in a customer service settingPrevious help desk experience is helpful, but not required.Proficient in Microsoft - Word, Excel, PowerPoint, OutlookMust be an effective communicator- clear and professional exchange with an ability to understand verbal cues.PHYSICAL REQUIREMENTSAbility to remain at your workstation for extended periods of timeWork in an open call center environmentAbility to wear a face covering throughout a full work shift which covers your nose and mouth, or another sufficient alternativeTRAVEL REQUIREMENTSNoneEQUAL OPPORTUNITY EMPLOYERWe're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.