Guest Experience Advocate

Victra - Verizon Authorized Retailer; Durham (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Victra - Verizon Authorized Retailer in Durham, NC is seeking a Guest Experience Specialist to deliver impeccable customer service in a fast-paced retail environment. You will respond to guest inquiries, resolve escalations, and contribute to a knowledgeable, friendly store culture.

The ideal candidate will have 1-2 years in customer service, strong communication skills, and proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

Qualifications

• High School diploma or equivalent.
• 1–2 years of experience in a customer service setting.
• Help desk experience is helpful but not required.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Effective communicator with clear, professional exchange.

Responsibilities

• Respond to guest inquiries on multiple platforms.
• Research and resolve guest escalations using first contact resolution.
• Track guest feedback to identify gaps and training opportunities.
• Collaborate cross departmentally to minimize escalations.
• Create presentations with guest data to improve experience.
• Answer calls, emails, and chats to resolve concerns.

Skills

Customer service

Communication

Self-motivation

Problem solving

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Victra - Verizon Authorized Retailer in Durham, NC is seeking a Guest Experience Specialist to deliver impeccable customer service in a fast-paced retail environment. You will respond to guest inquiries, resolve escalations, and contribute to a knowledgeable, friendly store culture.

The ideal candidate will have 1-2 years in customer service, strong communication skills, and proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.