Guest Experience Champion

Victra; Durham (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Victra, Verizon's trusted partner and a leading premium retailer in the U.S., seeks a Guest Experience Specialist in Durham, NC. You will assist guests, handle inquiries, and resolve issues with professionalism.

Ideal candidates have 1–2 years in customer service, are proficient in Word/Excel/PowerPoint/Outlook, and work well in a fast-paced, open call center environment while upholding integrity.

Qualifications

• 1–2 years of experience in a customer service setting.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Ability to work independently and think creatively.

Responsibilities

• Respond to guest inquiries across multiple platforms.
• Resolve guest escalations using first contact resolution.
• Track guest feedback to identify improvement opportunities.
• Collaborate cross-departmentally to minimize escalations.
• Create presentations with guest data to improve experience.
• Handle calls, emails, and chats to resolve concerns.

Skills

Customer service

Communication

Problem solving

Multitasking

Self-starter

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Victra, Verizon's trusted partner and a leading premium retailer in the U.S., seeks a Guest Experience Specialist in Durham, NC. You will assist guests, handle inquiries, and resolve issues with professionalism.

Ideal candidates have 1–2 years in customer service, are proficient in Word/Excel/PowerPoint/Outlook, and work well in a fast-paced, open call center environment while upholding integrity.