Guest Experience Catering Assistant (Mon-Fri 4pm-7pm)

ISS Facilities Services; Massachusetts; On-site; USD 19,000 - 27,000; Full time

Job summary

ISS Facilities Services in Worcester is seeking a Catering Assistant to deliver a warm, professional welcome and exceptional customer service on-site. You will engage with guests and colleagues, highlighting dining options, services, and activities while upholding ISS standards.

The role emphasizes friendly interaction, teamwork, and a proactive attitude to improve the workplace experience. The position is permanent, part-time hours, with on-site work and an hourly pay model.

Qualifications

• Excellent customer service skills with a genuine passion for delivering exceptional experiences.
• A friendly, approachable, and professional manner with the ability to engage confidently with a wide range of people.
• Strong teamwork skills, complemented by the ability to work independently when required.
• A considerate and proactive attitude, with a willingness to support colleagues and contribute to a positive work environment.
• Competent in using relevant systems and software (e.g., Microsoft Office).

Responsibilities

• Create a welcoming experience for guests and colleagues, consistently delivering excellent customer service.
• Act as a knowledgeable representative, confidently answering enquiries about the site, facilities, and operations.
• Develop a strong understanding of the workplace environment, highlighting key areas such as dining options, services, and activities.
• Build positive relationships with guests and colleagues, fostering a friendly and professional atmosphere.
• Identify opportunities to improve the workplace experience, service, and culture, sharing innovative ideas with the team.
• Bring enthusiasm and professionalism to every interaction, promoting the site’s workspaces, facilities, and culture.

Skills

Customer service

Communication

Teamwork

Proactive attitude

MS Office

Tools

MS Office

Job description

ISS Facilities Services in Worcester is seeking a Catering Assistant to deliver a warm, professional welcome and exceptional customer service on-site. You will engage with guests and colleagues, highlighting dining options, services, and activities while upholding ISS standards.

The role emphasizes friendly interaction, teamwork, and a proactive attitude to improve the workplace experience. The position is permanent, part-time hours, with on-site work and an hourly pay model.