Catering Manager

ISS Facility Services - North America; Los Angeles (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Leave program

Job summary

ISS Facility Services - North America is seeking a proactive leader to oversee catering events, direct hourly staff, and manage day-of guest experiences. The role includes driving a delivery vehicle to transport prepared foods between production and client sites on a Wed-Sun schedule.

Ideal candidates have 2+ years in hospitality or retail service, proven supervision, ServSafe certification, and familiarity with Cater Trax or similar software; a valid driver's license and clean DMV record are

Qualifications

• Experience in hospitality, food service or retail with excellent customer service.
• Previous supervisory experience.
• ServSafe Certification required or equivalent.
• Familiar with Cater Trax or similar catering software and Google Suite.

Responsibilities

• Lead and coordinate catering events and day-of execution.
• Oversee hourly staff and ensure service quality and guest satisfaction.
• Drive delivery vehicle to move prepared foods between sites per schedule.
• Collaborate with internal departments, vendors, and clients for event setup.
• Ensure safety, HACCP compliance, and accurate site presentation.

Skills

Customer service

Team supervision

Communication skills

Problem-solving

Driving responsibilities

Education

ServSafe Certification

Tools

Cater Trax

Google Suite

Microsoft Office

Gmail

Job description

Key Purpose

Responsible and accountable for proactive leadership, direction, and support for all phases of catering events and "day of" coordination and the guest experience. Oversee hourly catering team members to ensure service execution of catered events. To drive a delivery vehicle for the purpose of delivering prepared foods from the production kitchen to various sites, following a predetermined schedule. Note: The scheduled work days for this position are Wednesday- Sunday.

Success Criteria

• Well organized with outstanding coordination and multitasking ability
• Can communicate up, down and across the organization to ensure success
• Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
• Excellent verbal and written communication skills
• Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
• A systematic approach to problem-solving
• Always promotes positive guest and co-worker relationships
• Can calmly and effectively adapt to constructive feedback in high-stress environment

Key Areas of Collaboration and Influence

• Coordinate activities with other internal departments. Participate in management team meetings
• Interface with vendors and key service users within client organization
• Works with the Catering Managers in preparing performance objectives and evaluating the service staff
• Collaborates with clients and the Catering Managers regarding proper set-up, event execution, and resetting for the day/evening
• Must work directly with food production to ensure proper portioning and production needs are met

Ideal Candidate Experience

• At least 2 years providing excellent one on one customer service in hospitality, food service or retail environments
• Previous experience supervising others
• ServSafe Certification
• Demonstrates experience using basic computer software, previous knowledge of Cater Trax or a similar catering software and Google Suite a plus
• Valid state driver's license
• Must be 18 or older
• Clean and safe DMV driving record

Key Accountabilities

• Follow all safety rules and actively prevent accidents
• Comply with all SERV Safe and HACCP programs and principles
• Manage and update Cater Trax catering software per client requests
• Works with the Catering Managers in the preparation of performance objectives and evaluation of the service staff
• Monitor team performance and provide regular feedback while ensuring knowledge of food menus and specialty promotions
• Ensure all events are set up and broken down according to the site standards and are delivered for accuracy and presentation that is both appealing and logical to the user
• Manage catering inventory
• Respond to guest requests in a friendly, timely, and efficient manner
• Constant communication with the team and management regarding any guest special needs
• Supports the operation, if needed, by assisting with service delivery

Physical Demands & Work Environments

• Work up to 8 hours a day on your feet, excluding breaks
• Prolonged periods of walking or standing
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $75000.00 per year - $90000.00 per year. Final compensation will be determined based on experience and skills and may vary from the above range.

Equal Opportunity and Diversity

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.