Guest Experience Cashier & Service Desk Specialist

Kroger Co.; Gilbert (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Employee discounts

Career growth

Job summary

The Kroger Co. is seeking a customer-focused associate to assist customers and process sales at the store level. You will drive excellent service, handle cashier responsibilities, and support store operations while upholding company values.

Responsibilities include operating the desk, processing refunds, handling money orders, providing lottery services, and maintaining a clean checkstand area. The role requires flexibility, teamwork and integrity in a fast-paced environment.

Qualifications

• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age/19 in Idaho/19 in Alaska if selling tobacco.
• Ability to pass drug test.
• Ability to work weekends on a regular basis, work any shift and overtime as needed.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes.
• Complete file maintenance log for price discrepancies.
• Maintain cleanliness of checkstand area to housekeeping standards.
• Answer telephones.
• Comply with all corporate policies.
• Promote and follow Company initiatives.
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale.
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary.
• Maintain all store accounting functions.
• Prepare bank deposit of excess funds (cash and checks).
• Open and close desk.
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals.
• Provide lottery service (except Alaska) and fish and game licenses.
• Send/receive faxes.
• Administer lost and found.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Cashier experience

Fast-paced environment

Conflict management

Organize tasks

Education

High school diploma or GED

Tools

Cash register

Job description

The Kroger Co. is seeking a customer-focused associate to assist customers and process sales at the store level. You will drive excellent service, handle cashier responsibilities, and support store operations while upholding company values.

Responsibilities include operating the desk, processing refunds, handling money orders, providing lottery services, and maintaining a clean checkstand area. The role requires flexibility, teamwork and integrity in a fast-paced environment.