Guest Experience Cashier - Food & Beverage Service

Infor; Temecula (CA); Hybrid; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Pechanga Resort Casino is seeking a Journey Shack Cashier to courteously prepare and serve food and beverages, ensuring an exceptional guest experience. You will support daily operations by maintaining stock levels and upholding cleanliness according to PRC guidelines.

This role requires a high school diploma or GED, basic math and strong communication skills to interact with guests, take orders, handle payments, and maintain accurate pricing.

Qualifikationen

• This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos.
• This position also requires the ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• The position requires basic math to add, subtract, multiply, and divide, and to compute rate, ratio, and percent.

Aufgaben

• Takes guest orders, enters into micros, and processes payment.
• Delivers guest orders and ensures accuracy of pricing.
• Maintains sanitation and safety procedures for food handling.
• Re-stocks silverware, condiments, and related items.
• Maintains cleanliness and safe operating condition of equipment.

Kenntnisse

Communication skills

Mathematical skills

Reasoning ability

Ausbildung

High School Diploma or GED

Jobbeschreibung

GENERAL SUMMARY
The Journey Shack Cashier is responsible for courteously and efficiently preparing and serving food and beverages to ensure an exceptional guest experience. This role also supports daily operations by maintaining adequate stock levels and upholding cleanliness and sanitation standards in accordance with PRC guidelines.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES
• Follows the Food & Beverage Service Mission when interacting with guests.
• Follow recipes and directions.
• Adhere to established portion control guidelines to minimize waste.
• Maintain the standards of preparation and presentation of all food products.
• Ensure all equipment is clean and in proper working condition
• Successfully completes each step of the Service Guaranty’s when assisting guests.
• Works as a team player and may be cross-trained based on business needs.
• Responsible for taking the guest’s orders, placing it in micros and collecting the payment.
• Operates golf cart to take and/or deliver guest’s orders while strictly adhering to safety guidelines.
• Displays knowledge of food and beverage served in the outlet including ingredients and preparation.
• Exhibits accurate knowledge of food and beverage pricing.
• Generate all drink orders in a timely manner with respect to presentation and ABC regulations.
• Follows all proper cash handling procedures.
• Maintain proper sanitation and safety procedures for food handling.
• Sets and clears tables and chairs according to outlet standards.
• Re-stock silverware, condiments, glasses, ice and other related items.
• Responsible for daily alcohol breakage and inventory.
• Ensures safe working environment by reporting unsafe conditions.
• Other job related duties as assigned.

ACCOUNTABILITY: This position has no supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.

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QUALIFICATIONS AND GUIDELINES
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EXPERIENCE/TRAINING/EDUCATION: A High School Diploma or General Education Degree (GED); 1 year experience is preferred to successfully perform this job
COMMUNICATION SKILLS: This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “A” gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.
• Valid California Driver’s License