Room Service Order Specialist & Guest Cashier

Infor; Temecula (CA); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Pechanga Resort Casino in Temecula, CA is seeking an Order Taker to handle telephone guest orders for food and beverages, ensuring courteous and accurate service and smooth operation.

Responsibilities include taking orders, upselling items, entering orders into the POS, handling cash, assisting servers, and maintaining daily paperwork; must meet GED and 6 months to 2 years related experience.

Qualifications

• GED or high school diploma required.
• Six months to two years of related experience preferred.
• Ability to take guest orders by phone and enter them accurately into the POS.

Responsibilities

• Answer the phone to take orders from guests in the hotel rooms.
• Display full knowledge of food and beverage available; upsell items.
• Enter guest orders correctly into the POS system.
• Handle cash transactions, give change, and complete daily paperwork.
• Assist food servers with table setup and service needs.
• Monitor amenity paperwork and guest arrivals for on-time delivery.
• Complete assigned daily and weekly tasks.
• Keep work area clean and organized.
• Perform other duties as assigned.

Skills

Phone handling

Customer service

Upselling

Cash handling

Education

GED

Tools

POS system

Job description

Pechanga Resort Casino in Temecula, CA is seeking an Order Taker to handle telephone guest orders for food and beverages, ensuring courteous and accurate service and smooth operation.

Responsibilities include taking orders, upselling items, entering orders into the POS, handling cash, assisting servers, and maintaining daily paperwork; must meet GED and 6 months to 2 years related experience.