Guest Experience Call Center Agent

Disney; Pierre (SD); On-site; USD 27,552 - 41,328; Full time

Job summary

Disney in Pierre, USA is seeking a Call Center Representative to assist guests with park information and services. You will handle inquiries, provide directions, and resolve issues in a high-volume environment.

The role requires strong communication and problem-solving skills and offers starting pay of $20.00 per hour. You will work with multiple software systems, coordinate with teams, and ensure excellent guest experiences while maintaining confidentiality and standards.

Qualifications

• Bachelor's degree required.
• Experience in visitor/service environment is preferred.
• Ability to handle high-volume inbound interactions with courtesy.

Responsibilities

• Provide guest service and resolve guest questions.
• Navigate multiple computer systems while assisting guests.
• Handle emergency situations with composure.
• Meet departmental metrics and performance goals.
• Provide information about the park and local area.
• Build relationships with guests and cast members.
• Complete required training and compliance paperwork.
• Work overtime, weekends, and holidays as needed.
• Follow safety and PPE guidelines as required.

Skills

Customer service

Communication

Problem solving

Multitasking

Adaptability

Education

Bachelor's degree

Tools

SharePoint

Teams

Spok

HotSOS

Avaya

Job description

Disney in Pierre, USA is seeking a Call Center Representative to assist guests with park information and services. You will handle inquiries, provide directions, and resolve issues in a high-volume environment.

The role requires strong communication and problem-solving skills and offers starting pay of $20.00 per hour. You will work with multiple software systems, coordinate with teams, and ensure excellent guest experiences while maintaining confidentiality and standards.