Guest Experience & Cake Crafter (Flexible Hours)

Nothing Bundt Cakes - Woodmore-Glenarden; United States; On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Cake discounts

Flexible schedules

Casual dress code

Job summary

Nothing Bundt Cakes - Woodmore Towne Centre in Glenarden, MD is seeking a Guest Service Representative/Crafter to warmly assist guests, craft cakes, and manage orders. You will learn NbC decorating standards, operate the POS, and help select add-ons for celebrations.

Flexible shifts and casual attire are offered to support family and community events. Ideal candidates are energetic, detail-oriented, and capable of handling multiple tasks in a fast-paced bakery.

Qualifications

• No formal education required; experience in guest service is a plus.
• Ability to stand for extended periods and work in a fast-paced environment.
• Must be at least 16 years old.

Responsibilities

• Greet guests warmly in person and by phone to assess needs and guide them through NbC service steps.
• Educate customers on cake options, sizes, flavors, pricing and promotions.
• Suggest additional merchandise such as balloons and cards to complete celebrations.
• Process orders accurately using the POS system and invite customers to join NbC Email Club.
• Maintain clean, organized bakery presentation and replenish display cases as needed.
• Assemble cake and balloon orders to NbC standards and ensure on-time pickup or delivery.

Skills

High energy

Interpersonal skills

Multitasking

Attention to detail

Diligent

Organized

Self-motivated

Customer service

Tools

Point-of-sale (POS) system

Job description

Nothing Bundt Cakes - Woodmore Towne Centre in Glenarden, MD is seeking a Guest Service Representative/Crafter to warmly assist guests, craft cakes, and manage orders. You will learn NbC decorating standards, operate the POS, and help select add-ons for celebrations.

Flexible shifts and casual attire are offered to support family and community events. Ideal candidates are energetic, detail-oriented, and capable of handling multiple tasks in a fast-paced bakery.