Guest Experience Busser - Fast-Paced Dining & Bar

Mohegan Pennsylvania; Connecticut; Hybrid; USD 17,000 - 25,000; Full time

Job summary

Mohegan Sun in Connecticut is seeking a friendly Busser to assist Floor & Cocktail Servers, reset tables quickly, and interact with guests in a polite, professional manner to ensure gracious hospitality.

You will maintain cleanliness, stock side stations, communicate guest needs to front-of-house and kitchen staff, and participate in pre-service and post-service duties to support a high-volume dining venue.

Qualifications

• Previous hospitality experience.
• Previous busser experience.
• Experience in a high-volume restaurant/nightclub/lounge.

Responsibilities

• Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipates and accommodate the needs of the guests.
• Maintains the general cleanliness and orderliness of the tables.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers and chefs.
• Delivers, fills, re-fills water, as requested by guests and/or directed by servers.
• Clears and resets tables, cleans table area, including banquettes, during service.
• Helps ensure guest satisfaction through active participation in service.
• Maintains general cleanliness of stations and entire venue.
• Complies with Department of Health and company sanitation standards.
• Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:
• Makes sure all tables and chairs/banquettes are clean and free of debris
• Sets tables with proper settings
• Wipes down chairs, tables and banquettes
• Stocks side-stations with prescribed supplies
• Performs opening side-work as prescribed
• Performs closing side-work as prescribed
• Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).
• Attends and participates in daily pre-service meetings.

Skills

Hospitality experience

Job description

Mohegan Sun in Connecticut is seeking a friendly Busser to assist Floor & Cocktail Servers, reset tables quickly, and interact with guests in a polite, professional manner to ensure gracious hospitality.

You will maintain cleanliness, stock side stations, communicate guest needs to front-of-house and kitchen staff, and participate in pre-service and post-service duties to support a high-volume dining venue.