Guest Experience Bistro Server

AC Hotels by Marriott, Auburn; Cary Woods (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

Vacation time

401K

Bonuses

Job summary

RAM Hotels is hiring a Bistro Server to provide exceptional guest service, prepare food and drinks, and uphold brand standards in a fast-paced setting. You will act as concierge for guests, guiding local area insights and ensuring a safe, clean workspace.

The role requires strong customer service, the ability to stand for long periods, and flexibility to work weekends. RAM Hotels emphasizes team collaboration and a professional, welcoming environment.

Qualifications

• 6 months experience in Food and Beverage preferred.
• Excellent customer service skills.
• Must be able to work entire shift on feet.
• Flexible to work any shift, including weekends.
• Knowledge of basic drink recipes.
• Knowledge of bar equipment.
• Ability to lift 50 lbs.
• Ability to work in a fast-paced environment.
• Ability to remain calm under pressure.

Responsibilities

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Restaurant Manager; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Operate the point of sale system, prepare food and beverage while complying with brand standards, serve guests in accordance with federal, state, and local laws. Always maintain a clean and well stocked workspace.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

Skills

Excellent customer service

Stable work history

Stand/walk long hours

Flexible shifts

Drink recipes knowledge

Bar equipment knowledge

Food safety knowledge

Lift 50 lbs

Team player

Tools

POS system

Job description

RAM Hotels is hiring a Bistro Server to provide exceptional guest service, prepare food and drinks, and uphold brand standards in a fast-paced setting. You will act as concierge for guests, guiding local area insights and ensuring a safe, clean workspace.

The role requires strong customer service, the ability to stand for long periods, and flexibility to work weekends. RAM Hotels emphasizes team collaboration and a professional, welcoming environment.