Guest Experience Bellperson

Highgate; New York (NY); On-site; USD 22,000 - 33,000; Full time

Job summary

Highgate Hotels in New York City is seeking a courteous Bellperson to assist guests with luggage upon arrival and during their stay, ensuring a seamless, hospitable experience.

You will escort guests to rooms, acquaint them with hotel amenities, organize luggage for tours, deliver messages and packages, and support front desk operations as needed. The role requires standing for long shifts and the ability to lift up to 100 pounds.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state. (If applicable)
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Job description

Highgate Hotels in New York City is seeking a courteous Bellperson to assist guests with luggage upon arrival and during their stay, ensuring a seamless, hospitable experience.

You will escort guests to rooms, acquaint them with hotel amenities, organize luggage for tours, deliver messages and packages, and support front desk operations as needed. The role requires standing for long shifts and the ability to lift up to 100 pounds.