Bellman

Highgate; Fort Worth (TX); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Highgate Hotels in Fort Worth is seeking a Bellperson to assist guests with luggage and provide a courteous, attentive stay. You will escort guests to rooms, explain hotel services, and help with luggage storage and deliveries.

The role requires a high school diploma, a valid driver’s license, and the ability to lift heavy items while standing for long periods. Strong communication and listening skills are essential.

Qualifications

• High school diploma or equivalent is required; hospitality experience preferred.
• Valid driver's license for the applicable state.
• Must be able to lift up to 100 pounds occasionally, 50 pounds frequently.
• Ability to stand during entire shift and communicate effectively.

Responsibilities

• Assist guests with luggage upon arrival and departure.
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest rooms to ensure order and supplies.
• Explain room features and operation of devices.
• Store luggage and deliver packages as needed.
• Provide information and directions to guests.
• Perform other duties as requested by management.

Skills

Guest service

Verbal & written communication

Stand for long shifts

Listening skills

Confidentiality

Education

High School diploma or equivalent

Tools

Driver's license

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Overview

The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
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• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state. (If applicable)
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.

Benefits

Medical, Dnetal, VIsion, 401K

Posting Date

09/23/26-10/23/26