Guest Experience Bellhop — Flexible Hours

Columbia Sussex; Arlington, Northern (VA, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Columbia Sussex in Arlington, VA is seeking a friendly Bellman to join our hotel team. You will assist guests with luggage, escort them to their rooms, and help ensure a welcoming arrival and smooth departure experience.

Greet guests promptly, provide information on services and local attractions, and coordinate with the front desk and housekeeping to maintain guest satisfaction. A professional appearance and flexible hours, including weekends and holidays, are required.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to lift and carry heavy luggage safely.
• Professional appearance and demeanor.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of the Arlington, VA area is a plus.

Responsibilities

• Greet guests promptly and courteously upon arrival and departure.
• Assist guests with their luggage to and from guest rooms and vehicles.
• Provide information about hotel services, amenities, and local attractions.
• Escort guests to their rooms and provide a brief overview of room features.
• Coordinate with front desk and housekeeping to ensure guest satisfaction.
• Maintain cleanliness and organization of the lobby and bell stand area.
• Respond promptly to guest requests and inquiries.
• Assist with valet parking and transportation arrangements as needed.

Skills

Excellent communication

Interpersonal skills

Customer service

Lifting heavy luggage

Education

High school diploma or equivalent

Job description

Columbia Sussex in Arlington, VA is seeking a friendly Bellman to join our hotel team. You will assist guests with luggage, escort them to their rooms, and help ensure a welcoming arrival and smooth departure experience.

Greet guests promptly, provide information on services and local attractions, and coordinate with the front desk and housekeeping to maintain guest satisfaction. A professional appearance and flexible hours, including weekends and holidays, are required.