Guest Experience Concierge

Loews Hotels; Virginia (MN); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Health & 401(k) with company match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Arlington Hotel and Convention Center is seeking a warm Bell Person to be the first point of contact for guests, ensuring a seamless arrival and departure experience. You will assist with luggage, provide information on rooms and local attractions, and coordinate with Front Desk, Concierge, and Housekeeping.

A background in hospitality and strong communication are preferred. Must be able to lift items over 75 lbs and maintain a welcoming, professional demeanor throughout shifts.

Qualifications

• High school diploma or equivalent work experience preferred.
• Previous experience in a hospitality or customer service role preferred.
• Strong verbal communication skills.
• Ability to lift items more than 75lbs.
• Experience in a hotel or resort environment preferred.

Responsibilities

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Securely store luggage while awaiting transfer.
• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
• Communicate hotel emergency procedures as needed.
• Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.
• Transport guests safely to and from property areas.
• Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.
• Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.
• Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest experience

Friendly demeanor

Clear communication

Problem solving

Team player

Education

High school diploma

Job description

Loews Arlington Hotel and Convention Center is seeking a warm Bell Person to be the first point of contact for guests, ensuring a seamless arrival and departure experience. You will assist with luggage, provide information on rooms and local attractions, and coordinate with Front Desk, Concierge, and Housekeeping.

A background in hospitality and strong communication are preferred. Must be able to lift items over 75 lbs and maintain a welcoming, professional demeanor throughout shifts.