Bellperson

Stonebridge Companies; New Orleans (LA); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in New Orleans, LA is seeking a Bell Attendant to provide friendly, proactive guest service, including luggage handling, local information, and coordinating transportation.

The role requires excellent communication, strong organization, and the ability to lift up to 50 lbs, stand and walk for extended periods, with a flexible schedule including evenings, weekends, and holidays. Comprehensive benefits are provided.

Qualifications

• Previous experience in a guest service or customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills to interact with guests professionally.
• Strong organizational skills and attention to detail when handling guest requests and belongings.
• Ability to work well under pressure in a fast-paced environment.
• Ability to lift and carry heavy luggage, up to 50 lbs.
• Must be able to stand and walk for extended periods.
• Knowledge of local attractions, restaurants, and services is preferred.

Responsibilities

• Greet guests upon arrival and departure, assisting with luggage and offering a warm welcome.
• Transport guest luggage to and from guest rooms efficiently and safely.
• Provide information about the hotel’s amenities, services, and local area attractions.
• Assist with guest transportation needs, including arranging taxis or shuttle services.
• Ensure the bell stand and lobby areas are clean and presentable at all times.
• Deliver packages, messages, and other items to guest rooms or other areas of the hotel as needed.
• Assist with room assignments and guest check-in/check-out processes when necessary.
• Store and retrieve guest luggage and personal items in the designated storage areas.
• Offer assistance with special requests, such as room service orders or restaurant reservations.
• Monitor the lobby for guest needs and provide proactive assistance.
• Maintain knowledge of hotel security protocols and report any suspicious activity.
• Uphold the highest level of guest service standards to ensure a memorable experience.

Skills

Guest service experience

Communication skills

Organization

Stamina

Lifting up to 50 lbs

Stand/walk for long periods

Knowledge of local attractions

Job description

City, State: New Orleans, Louisiana Title: Bell Attendant Location: New Orleans, LA FLSA: Non-Exempt Status: full-time, Reports to: Bell Captain Pay Range: $12.00

Job Summary: The Bell Attendant provides assistance and services to guests, ensuring a smooth and enjoyable arrival and departure experience. This role includes transporting and storing guest luggage, offering local area information, and assisting with reservations and other guest requests.

Essential Functions and Duties

• Greet guests upon arrival and departure, assisting with luggage and offering a warm welcome.
• Transport guest luggage to and from guest rooms efficiently and safely.
• Provide information about the hotel’s amenities, services, and local area attractions.
• Assist with guest transportation needs, including arranging taxis or shuttle services.
• Ensure the bell stand and lobby areas are clean and presentable at all times.
• Deliver packages, messages, and other items to guest rooms or other areas of the hotel as needed.
• Assist with room assignments and guest check-in/check-out processes when necessary.
• Store and retrieve guest luggage and personal items in the designated storage areas.
• Offer assistance with special requests, such as room service orders or restaurant reservations.
• Monitor the lobby for guest needs and provide proactive assistance.
• Maintain knowledge of hotel security protocols and report any suspicious activity.
• Uphold the highest level of guest service standards to ensure a memorable experience.

Required Experience, Education, and Skills

• Previous experience in a guest service or customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills to interact with guests in a friendly and professional manner.
• Strong organizational skills and attention to detail when handling guest requests and belongings.
• Ability to work well under pressure in a fast-paced environment.
• Ability to lift and carry heavy luggage, up to 50 lbs.
• Must be able to stand and walk for extended periods.
• Knowledge of local attractions, restaurants, and services is preferred.

Work Environment

Primarily an indoor role with frequent movement throughout the hotel lobby, guest areas, and guest rooms. Must be able to stand and walk for extended periods while assisting guests. Must be able to lift and carry objects up to 50 lbs regularly. Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs. Occasional outdoor work when assisting guests with transportation or luggage.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-09-15.

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks

Stonebridge Overview

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values, which are Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.