VIP Guest Room Turndown Specialist

The Ballantyne, A Luxury Collection Hotel; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

The Ballantyne, A Luxury Collection Hotel in Charlotte, North Carolina seeks a Turndown Attendant to perform turndown service and guest room cleaning. You will report maintenance issues, handle guest requests, and maintain security and confidentiality of rooms.

Responsibilities include greeting guests, following room-entry procedures, restocking supplies, and ensuring standards are met for VIP and owner-s units. This role emphasizes world-class service and attentiveness.

Responsibilities

• Attend team briefings.
• Greet all guests with a smile and hello.
• Anticipate the needs of guests.
• Follow proper procedures for entry into guest rooms.
• Replace soiled bed sheets and make up bed; turndown bed to hotel standards.
• Clean guest rooms as assigned following all departmental procedures and standards.
• Report any damages or maintenance problems to the supervisor.
• Return and restock cart at end of shift.
• Provide turndown service to designated rooms on assignment sheet.

Skills

Guest service

Confidentiality

Attention to detail

Teamwork

OSHA safety

Cleaning

Job description

The Ballantyne, A Luxury Collection Hotel in Charlotte, North Carolina seeks a Turndown Attendant to perform turndown service and guest room cleaning. You will report maintenance issues, handle guest requests, and maintain security and confidentiality of rooms.

Responsibilities include greeting guests, following room-entry procedures, restocking supplies, and ensuring standards are met for VIP and owner-s units. This role emphasizes world-class service and attentiveness.