Guest Experience Attendant — Hotel Housekeeping

HHM Hospitality; Anaheim (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

HHM Hospitality in Anaheim seeks a House Person to clean and maintain public hotel areas according to brand standards and sustainability guidelines. The role supports housekeeping leadership and may step in as a room attendant during peaks.

You will greet guests, inspect areas, manage linen transport, and report maintenance issues while ensuring guest satisfaction and compliance with safety standards.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Education

High School diploma

Job description

HHM Hospitality in Anaheim seeks a House Person to clean and maintain public hotel areas according to brand standards and sustainability guidelines. The role supports housekeeping leadership and may step in as a room attendant during peaks.

You will greet guests, inspect areas, manage linen transport, and report maintenance issues while ensuring guest satisfaction and compliance with safety standards.