Guest Experience Associate — Resort Front Desk (FT, Flexible Shifts)

Lemonjuice Solutions, LLC; Saint Augustine (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Lemonjuice Solutions, LLC is seeking a dedicated Front Desk team member for our two St. Augustine, FL locations. This full-time, year-round role requires flexibility, weekend work, and rotating shifts.

You will process guest check-ins/outs, manage room assignments, handle payments, assist guests, and coordinate with Housekeeping to ensure smooth operations. A robust benefits package is offered.

Qualifications

• High school diploma or GED; or 1 year related experience/training; or equivalent education/experience.
• Vocational School Degree or Business Certification.
• Maintenance/handyman experience is preferred.

Responsibilities

• Process guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys.
• Ensure rates match established codes and document exceptions.
• Coordinate with Housekeeping to track room status and guest concerns.
• Answer calls, record and process guest requests and concerns; follow up to ensure satisfaction.
• Files guest paperwork and documentation; operate telephone switchboard; run daily reports and credit card authorization reports.

Education

High school diploma or GED; or 1 year related experience and/or training; or equivalent education/experience

Vocational School Degree or Business Certification

Maintenance/handyman experience

Job description

Lemonjuice Solutions, LLC is seeking a dedicated Front Desk team member for our two St. Augustine, FL locations. This full-time, year-round role requires flexibility, weekend work, and rotating shifts.

You will process guest check-ins/outs, manage room assignments, handle payments, assist guests, and coordinate with Housekeeping to ensure smooth operations. A robust benefits package is offered.