Guest Experience Associate & POS Specialist

Follett Corporation; Franklin (TN); On-site; USD 16,531 - 30,940; Full time

Job summary

Follett Higher Education is seeking a Team Member in Franklin, Tennessee to deliver exceptional customer service. You will greet customers, assist with inquiries, handle phone calls, and ring up purchases with the POS system while adhering to safe money handling procedures.

The role supports training new team members and keeps the floor stocked and accurately priced. Qualifications include 0-3 years of experience, a high school diploma or equivalent, and general computer skills.

Qualifications

• 0-3 years of relevant experience.
• High School Degree or equivalent.
• General computer skills.

Responsibilities

• Greet customers and assist with store inquiries.
• Answer phones and direct callers as needed.
• Ring up purchases using the POS system.
• Maintain shelf prices and ensure items are stocked.
• Support training of new team members.
• Follow safe money‑handling procedures.
• Ensure the sales floor is fully stocked.

Skills

Customer service

POS operations

Cash handling

Phone support

Education

High School Degree or equivalent

Tools

POS system

Job description

Follett Higher Education is seeking a Team Member in Franklin, Tennessee to deliver exceptional customer service. You will greet customers, assist with inquiries, handle phone calls, and ring up purchases with the POS system while adhering to safe money handling procedures.

The role supports training new team members and keeps the floor stocked and accurately priced. Qualifications include 0-3 years of experience, a high school diploma or equivalent, and general computer skills.