Guest Experience Associate (Part-Time)

Michaels; Jackson (MI); On-site; USD 16,000 - 22,000; Part time

Job summary

Michaels is hiring a part-time Store Associate in Jackson, MI. You will help customers shop, find products, and deliver friendly checkout experiences while supporting restocking, merchandising, and in-store processes.

Responsibilities include assisting with BOPIS/SFS, truck unloading, planograms, and participating in safety and shrink programs. Enthusiasm for rewards programs and cross-training in framing are a plus.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Job description

Michaels is hiring a part-time Store Associate in Jackson, MI. You will help customers shop, find products, and deliver friendly checkout experiences while supporting restocking, merchandising, and in-store processes.

Responsibilities include assisting with BOPIS/SFS, truck unloading, planograms, and participating in safety and shrink programs. Enthusiasm for rewards programs and cross-training in framing are a plus.