Guest Experience Associate – Museum (Part-Time)

University of Utah; Salt Lake City (UT); On-site; USD 21,000 - 22,000; Part time

Job summary

Natural History Museum of Utah is seeking a GMET Associate to support the Guest & Member Experience Team. You will help ensure outstanding guest service, assist with workspace management, and share knowledge of the museum’s collections and policies.

The role involves collecting anonymous guest surveys, engaging with visitors, and learning about other areas of the Philanthropy and Communications Team through department events.

Qualifications

• Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience.
• Department may hire at Program Assistant I: Requires little to no related experience.
• IDEAL CANDIDATE WILL HAVE: Written & oral communication skills, Basic computing and counting skills, Adaptability/handle pressure well, Time management, Attention to detail, Willingness to learn.

Responsibilities

• Greeting and welcoming incoming and outgoing guests of NHMU
• Demonstrating customer service standards to both internal and external guests via positive professional communication
• Knowing and enforcing the policies and procedures of the GMET department and museum at large
• Using de-escalation strategies to help and solve Guest and Member complaints before escalating them to the GMET Lead
• Being aware of daily activities and programs happening in the museum
• Maintaining Gallery and Info Desk cleanliness
• Using and maintaining the tools provided for hosting
• Proactively engaging with guests in the galleries and other public spaces, including collecting COVES guest surveys
• Anticipate Guest and Member needs, and answer questions to ensure them a fun and safe visit
• Having an intermediate level knowledge of the galleries to help answer questions and enhance the guest experience
• Attending monthly staff meetings and/or after-hours events

Skills

Written & oral communication

Basic computing

Adaptability

Time management

Attention to detail

People skills

Willingness to learn

Job description

Natural History Museum of Utah is seeking a GMET Associate to support the Guest & Member Experience Team. You will help ensure outstanding guest service, assist with workspace management, and share knowledge of the museum’s collections and policies.

The role involves collecting anonymous guest surveys, engaging with visitors, and learning about other areas of the Philanthropy and Communications Team through department events.