Guest Experience Lead, Gym Front Desk

EōS Fitness; Bradenton (FL); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Free gym membership for you and a plus

Daily Pay

401(k) with company matching

Health, dental, vision coverage

Employee referral program

Educational resources

Job summary

EōS Fitness in Bradenton, FL, is seeking a Service Associate to welcome members and guests, answer inquiries, and process memberships. You will check in attendees, manage front desk operations, and support daily gym needs with a positive, service-driven vibe.

The role emphasizes friendly customer service, familiarity with gym software, and the ability to multitask in a busy environment. Evening/weekend availability is required, with opportunities for growth and staff collaboration.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols to ensure well-being of all staff and members.
• Monitor and manage inventory for beverages and bar items; track sales.
• Support a clean facility with gym walks and restocking.

Skills

Customer service experience

Front desk

Multitask

MS Office

Gym management software

Interpersonal skills

Evening/weekend flexibility

Tools

POS system

Gym management software

Job description

EōS Fitness in Bradenton, FL, is seeking a Service Associate to welcome members and guests, answer inquiries, and process memberships. You will check in attendees, manage front desk operations, and support daily gym needs with a positive, service-driven vibe.

The role emphasizes friendly customer service, familiarity with gym software, and the ability to multitask in a busy environment. Evening/weekend availability is required, with opportunities for growth and staff collaboration.