Guest Experience Associate - Gym Front Desk

Planet Fitness; Albany (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness in Albany, OR is seeking a Front Desk Associate to greet members and guests, deliver exceptional service, and help maintain a clean, welcoming club environment. You’ll handle check-ins, memberships, and day-to-day front desk tasks with a focus on creating positive member experiences.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced setting, including evenings and weekends. High school diploma or equivalent is required.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about memberships and gym services.
• Check-in members and handle front desk transactions.
• Maintain a clean, welcoming front desk area and locker rooms.
• Promote membership sales and additional services.
• Collaborate with team to achieve club goals and ensure safety and service quality.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Multitasking

Flexibility

Education

High school diploma or equivalent

Job description

Planet Fitness in Albany, OR is seeking a Front Desk Associate to greet members and guests, deliver exceptional service, and help maintain a clean, welcoming club environment. You’ll handle check-ins, memberships, and day-to-day front desk tasks with a focus on creating positive member experiences.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced setting, including evenings and weekends. High school diploma or equivalent is required.