Guest Experience Associate: Growth, Teamwork & Benefits

Victorville Motors, Inc.; Victorville (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

401K

Health & Wellness program

Community involvement

Paid vacation and holidays

Job summary

Victorville Motors is seeking team players in a culture that values balance, teamwork and a family atmosphere. The role emphasizes delivering top customer experiences, following policies, and collaborating across departments to drive value.

With a focus on high energy, integrity, and a proactive mindset, you’ll contribute to guest satisfaction while growing your skills within the OREMOR Automotive Group family and benefiting from competitive benefits and a supportive work environment.

Qualifications

• Must be at least 18 years old.
• Professional appearance and work ethic.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent telephone and customer service skills, including the ability to smile.
• Must be able to work well in a process driven environment.
• Must conduct oneself in a professional manner at all times.
• Must have confidence in your ability to be successful.
• Must strive to respect and facilitate teamwork within all departments.
• Friendly with high energy and the willingness to go above and beyond.
• Helpful attitude and friendly demeanor.
• Safety and customer service oriented.
• Self-starter and self-motivator.

Responsibilities

• Follow all company policies and procedures.
• Coordinates questions and issues with the appropriate department personnel.
• Accomplishes organization goals by accepting ownership for new and different requests and exploring opportunities to add value to the organization.
• Attends all staff meetings, trainings, and educational classes as required.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, team members and vendors.
• Establishes personal goals that are consistent with the dealerships standards of productivity and devises a strategy to meet those goals.
• Greets customers in a friendly, approachable manner.
• Learns from mentors, supervisors, and all other team members to refine/grow skills.
• Maintains safe and secure environment by following safety and security standards and procedures and complying with codes.
• Performs other duties as assigned.
• Realizes that business is built on customer satisfaction and stays devoted to guaranteeing satisfaction to our customers.

Skills

Communication

Customer service

Problem-solving

Telephone skills

Teamwork

Professional demeanor

Self-motivation

Safety oriented

Job description

Victorville Motors is seeking team players in a culture that values balance, teamwork and a family atmosphere. The role emphasizes delivering top customer experiences, following policies, and collaborating across departments to drive value.

With a focus on high energy, integrity, and a proactive mindset, you’ll contribute to guest satisfaction while growing your skills within the OREMOR Automotive Group family and benefiting from competitive benefits and a supportive work environment.