Automotive Guest Experience Specialist

Temecula Valley Lexus; Temecula (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision insurance

Life insurance

401(k)

Wellness program

Community involvement

Paid vacation

Paid holidays

Job summary

Temecula Valley Lexus, part of the OREMOR Automotive Group, offers a family atmosphere, work/life balance and opportunities for advancement. We are looking for honest, energetic, 18+ team members who deliver exceptional guest experiences.

Join a culture that emphasizes teamwork, safety, and a strong commitment to customer satisfaction. Competitive pay and comprehensive benefits are provided, along with ongoing training and mentorship.

Qualifications

• Must be at least 18 years old.
• Professional appearance and work ethic.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent telephone and customer service skills, including the ability to smile.
• Must be able to work well in a process driven environment.
• Must conduct oneself in a professional manner at all times.
• Must have confidence in your ability to be successful.
• Must strive to respect and facilitate teamwork within all departments.
• Friendly with high energy and the willingness to go above and beyond.
• Helpful attitude and friendly demeanor.
• Safety and customer service oriented.
• Self-starter and self-motivator.

Responsibilities

• Follow all company policies and procedures.
• Coordinates questions and issues with the appropriate department personnel.
• Accomplishes organization goals by accepting ownership for new and different requests and exploring opportunities to add value to the organization.
• Attends all staff meetings, trainings, and educational classes as required.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, team members and vendors.
• Establishes personal goals that are consistent with the dealerships standards of productivity and devises a strategy to meet those goals.
• Greets customers in a friendly, approachable manner.
• Learns from mentors, supervisors, and all other team members to refine/grow skills.
• Maintains safe and secure environment by following safety and security standards and procedures and complying with codes.
• Performs other duties as assigned.
• Realizes that business is built on customer satisfaction and stays devoted to guaranteeing satisfaction to our customers.

Skills

Communication skills

Customer service

Problem solving

Teamwork

Self-motivated

Professional demeanor

Stress management

Telephone skills

Job description

Temecula Valley Lexus, part of the OREMOR Automotive Group, offers a family atmosphere, work/life balance and opportunities for advancement. We are looking for honest, energetic, 18+ team members who deliver exceptional guest experiences.

Join a culture that emphasizes teamwork, safety, and a strong commitment to customer satisfaction. Competitive pay and comprehensive benefits are provided, along with ongoing training and mentorship.