Customer Experience Specialist - Fast-Paced Auto Dealership

Oremor Automotive Group; Ontario (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness Program

Paid vacation & holidays

Community involvement

Job summary

Oremor Automotive Group is expanding and seeking a customer-focused team member for a fast-paced dealership environment. You will greet customers, resolve inquiries, and collaborate with departments to ensure a seamless experience.

Candidates should demonstrate strong communication, problem-solving, and a proactive attitude, with a professional appearance and dedication to teamwork and safety. We offer comprehensive benefits and a supportive work culture at our dealership.

Qualifications

• Must be at least 18 years old.
• Professional appearance and work ethic.
• Excellent communication, customer service, and problem-solving skills.
• Excellent telephone and customer service skills.
• Able to work well in a process-driven environment.
• Professional conduct at all times.
• Confidence to be successful.
• Respect and facilitate teamwork across departments.
• Friendly with high energy, willing to go above and beyond.
• Helpful attitude and friendly demeanor.
• Safety and customer service oriented.
• Self-starter and self-motivator.

Responsibilities

• Follow all company policies and procedures.
• Coordinate questions and issues with the appropriate department personnel.
• Accept ownership for new and different requests and explore opportunities to add value.
• Attend all staff meetings, trainings, and educational classes as required.
• Demonstrate behaviors consistent with the Company's Values in all interactions.
• Establish personal goals aligned with dealership productivity and devise a plan to meet them.
• Greet customers in a friendly, approachable manner.
• Learn from mentors, supervisors, and team members to refine skills.
• Maintain a safe and secure environment by following safety standards.
• Perform other duties as assigned.
• Realize business is built on customer satisfaction and strive to guarantee it.

Skills

Communication skills

Customer service

Problem solving

Telephone skills

Professional appearance

Teamwork

Self-motivation

Safety conscious

Job description

Oremor Automotive Group is expanding and seeking a customer-focused team member for a fast-paced dealership environment. You will greet customers, resolve inquiries, and collaborate with departments to ensure a seamless experience.

Candidates should demonstrate strong communication, problem-solving, and a proactive attitude, with a professional appearance and dedication to teamwork and safety. We offer comprehensive benefits and a supportive work culture at our dealership.