Guest Experience Associate — Golf & Retail

Topgolf

Richmond, Northern (VA, KY)

Hybrid

USD 20,000 - 23,000

Full time

4 days ago

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Benefits offered by this job

Free play

Half-price food

Health insurance

Dental insurance

Vision insurance

401(k) team member match

Mental well-being platform

Job summary

Topgolf in the United States is seeking team members to warmly welcome players, assist with check-in and reservations, and share information about the venue and gameplay. You will help guests with clubs and equipment, maintain a clean venue, and promote retail items while delivering a safe, engaging experience.

Role requires strong customer service, teamwork, and basic computer skills for reservations. You’ll engage guests with demonstrations and uphold safety guidelines in a dynamic

Qualifications

Excellent customer service and communication skills.
Ability to work effectively in a team.
Basic computer skills for reservations and check-in.
Physical ability to lift and move golf bags and equipment.

Responsibilities

Welcome and assist players with check-in and reservations.
Provide information about the venue, gameplay, and promotions.
Help with golf clubs and equipment.
Ensure the cleanliness and organization of venue.
Offer retail items to guests, and keep retail area stocked and organized.
Respond promptly to guest inquiries and requests.
Give guests game demonstrations and enforce safety guidelines.

Skills

Customer service

Communication

Teamwork

Reservations/check-in

Tools

Reservation system

Job description

Role requires strong customer service, teamwork, and basic computer skills for reservations. You’ll engage guests with demonstrations and uphold safety guidelines in a dynamic

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