Guest Experience & Golf Services Associate

Topgolf; Charlotte (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free Play

1/2 price food

Health insurance

Dental insurance

Vision insurance

401(k) team member match

Mental well-being platform

Job summary

Topgolf in Charlotte, NC is seeking friendly guest services staff to welcome players, assist with check-in and reservations, and guide guests through the venue. You will help with clubs and equipment, maintain a clean space, and upsell retail items while providing top-tier service.

Role involves assisting guests with inquiries, demonstrating games, and enforcing safety guidelines. Team collaboration and strong communication are essential in a fast-paced entertainment environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to work effectively in a team.
• Basic computer skills for reservations and check-in.
• Physical ability to lift and move golf bags and equipment.

Responsibilities

• Welcome and assist players with check-in and reservations.
• Provide information about the venue, gameplay, and promotions.
• Help with golf clubs and equipment.
• Ensure the cleanliness and organization of venue.
• Offer retail items to guests, and keep retail area stocked and organized.
• Respond promptly to guest inquiries and requests.
• Give guests game demonstrations and enforce safety guidelines.

Skills

Customer service

Teamwork

Reservations system

Physical ability

Tools

Reservations system

Job description

Topgolf in Charlotte, NC is seeking friendly guest services staff to welcome players, assist with check-in and reservations, and guide guests through the venue. You will help with clubs and equipment, maintain a clean space, and upsell retail items while providing top-tier service.

Role involves assisting guests with inquiries, demonstrating games, and enforcing safety guidelines. Team collaboration and strong communication are essential in a fast-paced entertainment environment.