Guest Experience Concierge – Golf & Equipment

Topgolf; Kentucky; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health benefits

Dental

Vision

401(k) match

Mental health platform

Job summary

Topgolf in the United States offers a vibrant guest-centric environment where team members welcome players, assist with check-in and reservations, and share information about the venue, gameplay, and promotions.

Team members help with clubs and equipment, maintain a clean and organized venue, and promote retail items while responding promptly to guest inquiries and requests. You may also demonstrate games and enforce safety guidelines for a safe, enjoyable experience.

Qualifications

• Must have excellent customer service and strong communication skills.
• Ability to work effectively in a team environment.
• Basic computer skills for reservations and check-in systems.
• Physical ability to lift and move golf bags and equipment.

Responsibilities

• Welcome and assist players with check-in and reservations.
• Provide information about the venue, gameplay, and promotions.
• Help guests with golf clubs and equipment.
• Maintain cleanliness and organization of the venue.
• Offer retail items and keep the retail area stocked.
• Respond promptly to guest inquiries and requests.
• Demonstrate games and enforce safety guidelines.

Skills

Customer service

Communication

Teamwork

Reservations & check-in tech

Lifting & equipment handling

Job description

Topgolf in the United States offers a vibrant guest-centric environment where team members welcome players, assist with check-in and reservations, and share information about the venue, gameplay, and promotions.

Team members help with clubs and equipment, maintain a clean and organized venue, and promote retail items while responding promptly to guest inquiries and requests. You may also demonstrate games and enforce safety guidelines for a safe, enjoyable experience.