Guest Experience Associate — Front End

Hometown-Grocers,-Inc.; Town of Seymour (WI); On-site; USD 18,000 - 26,000; Part time

Job summary

Hometown Grocers is seeking a Guest Services Clerk to manage the service counter and enhance guest relations. You will assist guests face-to-face, electronically, or by phone, guiding purchasing decisions and resolving issues to ensure satisfaction.

The role emphasizes friendly interactions with regular guests and requires handling transactions, refunds, and coupon offers while maintaining store standards and accurate records.

Qualifications

• Experience delivering in-person guest service.
• Ability to respond to inquiries and resolve complaints.
• Ability to operate the register system.

Responsibilities

• Take ownership to address guest needs face-to-face, electronically or by phone.
• Respond to inquiries regarding offers, promotions and events.
• Resolve guest complaints following store guidelines.
• Process transactions accurately and maintain cash/media at registers.
• Assist guests with exchanges, refunds, discounts or coupons.
• Record comments and actions taken and support guest service standards.

Skills

Guest service orientation

Communication skills

Interpersonal skills

Multitasking

Job description

Hometown Grocers is seeking a Guest Services Clerk to manage the service counter and enhance guest relations. You will assist guests face-to-face, electronically, or by phone, guiding purchasing decisions and resolving issues to ensure satisfaction.

The role emphasizes friendly interactions with regular guests and requires handling transactions, refunds, and coupon offers while maintaining store standards and accurate records.