Guest Services Desk Associate (Front End)

Hometown Grocers, Inc.; South Coffeyville (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

Hometown Grocers, Inc. is seeking a Guest Services Desk Clerk to support the Guest Services Manager. The role focuses on delivering frontline guest service, answering inquiries, processing transactions, and ensuring accurate cash handling at the service counter.

Responsibilities include resolving complaints, promoting offers and events, and assisting guests with refunds, exchanges, and other offers. This hourly position may be full-time or part-time, with varied shifts including mornings,

Qualifications

• Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.
• Ability to process information/merchandise through register system
• Ability to communicate with associates and guests
• Ability to read, count, and write accurately
• Ability to operate all equipment necessary to perform the job
• Knowledge of wide range of goods and services of Hometown Grocers
• Ability to deal with multiple projects simultaneously
• Strong communication, interpersonal, and guest service skills
• Should have sound practical judgment of priorities
• Interest in helping and working with guests

Responsibilities

• Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
• Responds to guest inquiries regarding offers, promotions, and events
• Adopts the guidelines established by Hometown Grocers to resolve the complaints from guest
• Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
• Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
• Records details of comments, inquiries, complaints, and actions taken
• Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
• Performs guest verifications, processing orders, applications, forms, and requests
• Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
• Directs unresolved issues and requests to the appropriate designated resource
• Contributes to the maintenance and development of standards, procedures and policies regarding guest service
• Support and execute superior guest service
• Performs other duties as assigned
• Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Skills

Guest service

Communication skills

Multitasking

Cash handling

Attention to detail

Teamwork

Tools

Register system

Job description

Hometown Grocers, Inc. is seeking a Guest Services Desk Clerk to support the Guest Services Manager. The role focuses on delivering frontline guest service, answering inquiries, processing transactions, and ensuring accurate cash handling at the service counter.

Responsibilities include resolving complaints, promoting offers and events, and assisting guests with refunds, exchanges, and other offers. This hourly position may be full-time or part-time, with varied shifts including mornings,