Guest Services Associate: Front Desk & Cashier

Hometown Grocers, Inc.; Town of Oconto (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Hometown Grocers, Inc. is seeking a Guest Services Desk Clerk to manage daily service counter activities and build strong guest relations. The role emphasizes friendly, proactive engagement and helps guests make purchasing decisions while resolving issues efficiently.

The position is hourly, with potential part-time or full-time hours. You will handle inquiries, process transactions, and support additional guest services across the store during varied shifts.

Qualifications

• Strong customer service and guest relations skills.
• Ability to use a register system and process transactions accurately.
• Excellent communication and interpersonal abilities.

Responsibilities

• Take care of guest needs face-to-face, electronically, or by phone.
• Respond to guest inquiries about offers, promotions, and events.
• Resolve guest complaints and provide exchanges, refunds, or discounts as needed.
• Process transactions accurately and manage cash at service counters.
• Assist guests with additional services such as DMV, Lottery, and ticket sales.
• Document guest interactions and follow up as needed.

Skills

Customer service

Cash handling

Communication

Guest relations

Multitasking

Attention to detail

Tools

Register system

Job description

Hometown Grocers, Inc. is seeking a Guest Services Desk Clerk to manage daily service counter activities and build strong guest relations. The role emphasizes friendly, proactive engagement and helps guests make purchasing decisions while resolving issues efficiently.

The position is hourly, with potential part-time or full-time hours. You will handle inquiries, process transactions, and support additional guest services across the store during varied shifts.